OUR PRIVACY POLICY
SimplyClean Australia
1. We respect your privacy
1.1. SimplyClean Australia respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. "Personal information" is information we hold that is identifiable as being about you.
2. Collection of personal information
2.1. We will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your order. We may collect additional information at other times, including when you provide feedback, when you provide information about your personal or business situation, change your email preference, respond to surveys and promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
3.1. We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
4.1. We may use personal information collected from you to provide you with services and information. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2. We may contact you by a variety of measures including, but not limited to telephone, email, sms or by post.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors (such as couriers) as is reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services, not for marketing purposes.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of SimplyClean Australia, www.simplyclean.com.au, customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Security of your personal information
6.1. SimplyClean Australia commits to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small admin fee may be payable for us to provide this information. If you would like a copy of the information that we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@simplyclean.com.au.
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaint to us in writing, in any way you prefer eg by email or completing a form at www.simplyclean.com.au. We will take your complaint seriously and will respond quickly.
9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
10. Website
10.1. When you visit our website
When you come to our website (www.simplyclean.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.2. Cookies and pixels
We use cookies on our website. Cookies and pixels are very small files that a website uses to identify you anonymously when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse how users engage with our website and this helps us provide a better website visitor experience. In addition, cookies may be used to assess how you engage with SimplyClean ads. We use Google and Meta for online advertising.
10.3. Third party sites
Our site may have links to other websites not owned or controlled by us. These include our charity of choice, Friends of the Koala. These links are there for your interest or convenience only. We do not necessarily endorse or approve of all content on these websites. SimplyClean Australia is not responsible for the privacy practices of external websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of every website that collects personal identifiable information.
10.4. Inaccuracy disclaimer
From time to time there may be information on www.simplyclean.com.au that contains typographical errors or omissions relating to product, pricing and availability. We apologise if this should occur, and reserve the right to make corrections, and to change and update information at any time, without prior notice, including after you have submitted your order.
As of: 3rd May 2023