Shipping & returns

Shipping costs 

Orders over $120 have FREE delivery.
Orders under are charged at a $10 FLAT RATE.

Delivery times

We ship directly to NSW, VIC, ACT and QLD. If you live in SA, TAS, WA or NT please see below. When you place an order we usually despatch that same or next business day. We choose the shipping method most suitable to the size of your order and the destination.  As we are located in the Northern Rivers area of northern NSW, you can expect the following approximate delivery times for your SimplyClean:

  • Brisbane in 1-3 business days.
  • Sydney, Melbourne and Canberra in 3-8 business days.
  • NSW, VIC, ACT and QLD regional centres in 5-10 business days.
  • NSW, VIC, ACT and QLD rural areas in 5-10+ business days.

We are sorry if your order takes a while to reach you. Unfortunately, Australia Post has reduced its service levels significantly in the past 18 months and parcels can take extra days, and a courier is not always the best solution for you. Did you know that couriers are not allowed to deliver to post office boxes, and parcel lockers? We do our best to help by getting your order on the road as soon as possible.

How to order if you live in SA, TAS, NT and WA

Australia is a vast country and the SimplyClean products can be bulky, which can cause a problem with shipping costs. So we have partnered with wholesalers who are more local to you and they service the public as well as our stockists (health stores and independent supermarkets). You can order SimplyClean directly from them.

Returns policy

You may return most new, unopened items within 30 days of delivery.

Incorrect or defective items

If the return is as a result of our error – ie you received an incorrect or defective item – you will receive a full refund.

In certain situations – for instance, if you decide to keep the product – we will issue you with a store credit.

If the return is because of our mistake, we will also pay the return shipping costs. Please supply product photographs for us to process these returns, along with batch information (printed on the container, or on stickers for bulk items) and give us as much detail as needed about the problem.

Change of Mind

If you are cancelling an order or returning products because you have changed your mind, we will issue you a refund minus a 2.5% charge. This will cover the payment processing fee we have paid to a 3rd party when processing your order. If this is a larger order, we will also be required to charge an unpacking and restocking fee of up to 4%, or $5, whichever is the greater and reflects the work required.

In this particular time of coronavirus and customers often ordering large quantities, for safety reasons we will not cancel orders, or allow returns, once your order has left our premises.

If you initially elect to collect an order from our warehouse but do not collect, we will remind you by email and text message. If you live at a distance we will happily send your order if you pay the postage. If you do not collect, or pay postage and we do not hear back from you we will return stock to our shelf after 3 months.

Not sure? Ask us

If you are unsure if an item is eligible for return, please contact us and we can talk about it.

Refund timeline

You should expect to receive your refund within four weeks of giving your package to the return shipper – in many cases you will receive a refund more quickly. This time period includes:

  • the transit time for us to receive your return from the shipper (5 to 10 business days),
  • the time it takes us to process your return once we receive it (3 to 5 business days); and,
  • the time it takes your bank to process our refund request (5 to 10 business days).

How to return an item

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Send us the item and we'll notify you via e-mail of your refund once we've received and processed the returned item.

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