Shipping Information
We ship Australia-wide
We have delivery options for all regions of Australia and we subsidise* almost all freight costs.
We've worked to make shipping costs affordable, with the majority of cities and states served by flat-rate shipping, and with the opportunity for many of you to earn free shipping when your order value is over a certain amount. Please refer to the information below.
Retail Customer Shipping Rates by State/Territory/Area
$9.90 flat rate for orders under $130.
Free shipping for orders over $130*.
Free pickup in Lismore.
$9.90 flat rate for orders under $130.
Free shipping for orders over $130*.
$15 flat rate.
Free shipping for orders over $160*.
$20 flat rate
Live postal rates.
Delivery instructions
During checkout, please provide any delivery instructions.
For example, “authority to leave”, “leave next to shed”, “delivery between 9am-4pm”.
Please note – lengthy instructions will not fit and may be missed by the couriers. Couriers will not call prior to delivery for safety reasons.
PO boxes deliveries
We use Australia Post for all PO box and parcel locker deliveries.
Please DO NOT put the street address of your PO box or parcel locker, as this confuses our system and it may be sent incorrectly.
In this case it will come back to us again undelivered because couriers cannot deliver to PO boxes.
Shipping FAQ
You can track your order via the link sent in the ‘Your order is on its way’ email.
Please note - large orders, or those containing bulk 15kg/litre items, will come in multiple parcels that could be delivered separately.
You will find this on your ‘Your order is on its way’ email. If you’re having trouble finding this, please contact us at hello@simplyclean.com.au
Check your tracking for expected delivery time frames or wait for the ‘Your order is out for delivery’ notification.
You can, however it's generally not possible to make your delivery within a small time window.
First check your tracking, as it will state if the items are delayed. If everything looks normal and your items are taking longer than usual, contact your nearest Aramex or Australia Post depot, depending on which carrier has your order. If you don’t have any luck, please contact us hello@simplyclean.com.au for help.
Sorry no, the driver won't be able to call you, for road safety reasons.
The courier will most likely try again the next business day. If they have no luck a second time, they will leave a written notice or send an electronic ‘Sorry we missed you card’. You need to follow the instructions for redelivery or pick up.
It’s usually next business day, however it can be up to 72 hours.
For several reasons including damage-in-transit, incomplete address (eg minus a unit number), non-collection from depot, or no response to the ‘Sorry we missed you’ card. When your parcel arrives back with us, we will notify you and can organise for it to be resent. Additional charges will depend on the reasons for RTS.